Terms of Service

Effective Date: June 4, 2026 | Last Updated: June 4, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizza Factory ("Company," "we," "us," or "our"), governing your access to and use of the Website pizzafactory-meal.click and all related services, features, content, and functionality offered through our online food ordering and delivery platform.

By visiting our Website, creating an account, placing an order, or otherwise interacting with our services, you represent and warrant that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or legal guardian consent;
• You have the legal authority and capacity to enter into a binding contract;
• You are a resident or legal visitor of the United States;
• You are not barred or prohibited from receiving our services under applicable federal, state, or local law;
• All information you provide to us is accurate, current, and complete.

If you are using our Website on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and references to "you" shall refer to that entity.

These Terms are governed by the laws of the United States and applicable state laws. Our compliance obligations may also be subject to the Federal Trade Commission Act ("FTC Act"), applicable consumer protection statutes, and state-specific food service and e-commerce regulations.

2. Description of Services

Pizza Factory is a food service business that operates an online platform enabling customers to browse our menu, place orders for food and beverages, arrange for delivery or pickup, and engage with our promotional offerings. Our services include, but are not limited to:

• Online Ordering: Customers may place orders for pizza, appetizers, beverages, desserts, and other menu items through our Website;
• Delivery Services: We offer delivery of food orders to specified addresses within our designated delivery zones, subject to applicable delivery fees and minimum order requirements;
• Pickup / Carryout: Customers may place orders online and pick them up at our designated location(s);
• Catering and Special Orders: We may offer catering services for events, parties, and corporate functions, subject to advance notice requirements and separate agreements;
• Loyalty Programs and Promotions: We may offer promotional discounts, loyalty rewards, coupon codes, and special offers from time to time, subject to individual terms;
• Customer Account Services: Registered users may create and maintain an account to track orders, manage preferences, and store payment information.

We reserve the right to modify, expand, discontinue, or restrict any aspect of our services at any time, with or without notice, at our sole discretion. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.

All food items offered are subject to availability. Prices, menu items, and promotions are subject to change without prior notice. Nutritional information and allergen disclosures are provided for informational purposes and may vary based on preparation methods, ingredient sourcing, and portion sizes.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

As a condition of your use of our Website and services, you agree to:

• Provide accurate, truthful, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials;
• Notify us immediately of any unauthorized access to or use of your account;
• Use our Website only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations;
• Treat our staff, delivery personnel, and other users with courtesy and respect.

3.2 Prohibited Activities

You are strictly prohibited from engaging in any of the following activities in connection with your use of our Website or services:

• Fraudulent Conduct: Placing fraudulent orders, using stolen or unauthorized payment methods, submitting false chargebacks, or engaging in any form of payment fraud;
• Misrepresentation: Impersonating any person or entity, including Pizza Factory employees or representatives, or falsely claiming affiliation with any person or organization;
• Abusive Behavior: Harassing, threatening, abusing, defaming, or otherwise harming Pizza Factory employees, contractors, or other customers;
• Technical Interference: Attempting to gain unauthorized access to our systems, servers, databases, or networks; introducing malware, viruses, or harmful code; conducting denial-of-service attacks; scraping, crawling, or harvesting data from our Website without authorization;
• Intellectual Property Violations: Copying, reproducing, distributing, modifying, displaying, or creating derivative works from our Website content, trademarks, logos, or proprietary materials without our prior written consent;
• Spam and Unsolicited Communications: Using our platform to send unsolicited commercial messages, spam, chain letters, or other forms of unauthorized solicitation;
• Circumvention: Using automated tools, bots, or scripts to interact with our Website in ways not intended for human users; attempting to bypass security measures or access restrictions;
• Illegal Activities: Using our services to facilitate any illegal activity, including but not limited to money laundering, tax evasion, or violation of export control laws;
• Order Manipulation: Abusing promotional codes, loyalty rewards, referral programs, or discount systems; placing orders with no intent to pay or receive;
• Defamatory Content: Posting false, defamatory, or misleading reviews or comments about our business, products, or personnel.

Violation of any of these prohibitions may result in the immediate termination of your account, cancellation of pending orders, and may expose you to civil and/or criminal liability under applicable law.

4. Account Registration and Security

To access certain features of our Website, including order tracking and saved preferences, you may be required to register for an account. When registering, you agree to provide accurate and complete information and to update it as necessary to keep it current.

You are solely responsible for all activities that occur under your account. You must keep your password confidential and not share it with any third party. Pizza Factory will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

We reserve the right to suspend or terminate any account at our sole discretion, including but not limited to accounts that contain inaccurate information, violate these Terms, or have been inactive for an extended period.

5. Payment Terms

5.1 Pricing and Payment Methods

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable sales tax as required by federal, state, and local tax authorities. We reserve the right to change prices at any time without prior notice.

We accept the following payment methods, which may be updated from time to time:

• Major credit cards (Visa, Mastercard, American Express, Discover);
• Debit cards bearing a major network logo;
• Digital payment platforms (such as PayPal, Apple Pay, or Google Pay, where available);
• Gift cards or promotional credits issued by Pizza Factory.

Payment is due at the time of order placement. By submitting your payment information, you authorize Pizza Factory to charge the applicable amount to your selected payment method.

5.2 Delivery Fees, Service Charges, and Tips

Delivery orders may be subject to delivery fees, which will be disclosed prior to order confirmation. We may also apply service fees to support platform operations. Tipping our delivery personnel is encouraged but entirely voluntary.

5.3 Refunds and Order Cancellations

Due to the perishable nature of food products, all sales are generally considered final once an order has been prepared or dispatched. If you believe your order was incorrect, of unacceptable quality, or not delivered, you must contact us within 24 hours of the expected delivery or pickup time at [email protected]. Refund determinations are made at our sole discretion on a case-by-case basis.

Order cancellations may only be accepted if the order has not yet entered the preparation phase. Once preparation has begun, cancellations may not be possible, and refunds may not be issued.

5.4 Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution without first contacting us in good faith to resolve the matter, we reserve the right to contest the chargeback, suspend your account, and pursue recovery of amounts owed through available legal channels.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and compilation of the Website ("Content"), is the exclusive property of Pizza Factory or its content licensors and is protected by United States copyright law, trademark law, trade dress law, and other applicable intellectual property statutes.

The Pizza Factory name, logo, and all related names, logos, product names, designs, and slogans are trademarks of Pizza Factory. You may not use any of these marks without our prior written consent. Any unauthorized use may constitute trademark infringement and/or unfair competition under the Lanham Act and applicable state law.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for the purpose of placing orders and using our services as a personal consumer. This license does not include the right to:

• Resell or commercially exploit our Website or its Content;
• Download or copy account information for the benefit of third parties;
• Use data mining, robots, scraping, or similar data gathering tools;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Website.

If you submit any feedback, suggestions, reviews, or other content to us ("User Content"), you grant Pizza Factory a perpetual, worldwide, royalty-free, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, distribute, and display such User Content in any media for any purpose, including marketing and promotional purposes, without compensation to you.

You represent and warrant that any User Content you submit does not infringe any third-party intellectual property rights, violate any applicable law, or contain any defamatory, obscene, or otherwise objectionable material.

7. Food Safety, Allergens, and Dietary Information

Pizza Factory takes food safety seriously and operates in compliance with applicable federal and state food safety regulations, including standards established by the U.S. Food and Drug Administration (FDA) and applicable state health authorities.

However, we cannot guarantee that any menu item is entirely free from allergens, including but not limited to gluten, dairy, eggs, nuts, soy, shellfish, or other common allergens. Our kitchen processes multiple ingredients that may result in cross-contamination. If you have a food allergy, dietary restriction, or medical condition that affects your food choices, it is your responsibility to:

• Review ingredient and allergen information carefully before ordering;
• Contact us directly at [email protected] to inquire about specific ingredients;
• Consult with a healthcare professional before consuming our products if you have known allergies or medical conditions.

Pizza Factory disclaims all liability for any adverse reactions, allergic responses, or health consequences arising from the consumption of our food products where we were not informed of relevant dietary restrictions prior to order placement.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PIZZA FACTORY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES REGARDING DELIVERY TIMES, ORDER ACCURACY UNDER CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, OR THE AVAILABILITY OF SPECIFIC MENU ITEMS.

Some states do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusion and limitations may not apply to you. In such states, our liability is limited to the maximum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA FACTORY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR THIRD-PARTY SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE OUR WEBSITE OR SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT OR CONTENT ON OUR WEBSITE;
• DAMAGES ARISING FROM FOOD SPOILAGE, DELIVERY DELAYS CAUSED BY FACTORS OUTSIDE OUR CONTROL, OR ACTS OF THIRD-PARTY DELIVERY CONTRACTORS.

IN ALL CASES, PIZZA FACTORY'S AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF OUR WEBSITE OR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZA FACTORY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Factory and its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of our Website or services;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Your infringement of any intellectual property or other rights of any third party;
• Any User Content you submit, post, or transmit through our Website;
• Your negligence, willful misconduct, or fraudulent behavior;
• Any claim brought by a third party arising from your use of our services.

Pizza Factory reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with us in asserting any available defenses.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state laws, without regard to conflict of law principles that would require the application of the laws of another jurisdiction.

To the extent any disputes cannot be resolved through arbitration as set forth in Section 12, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the United States, and you waive any objection to venue or jurisdiction in those courts.

Nothing in these Terms shall limit our ability to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or confidential information.

Our services are designed for use by residents of the United States. We make no representation that our Website or services comply with the laws of any other country. If you access our Website from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services ("Dispute"), you agree to first attempt to resolve the Dispute informally by contacting us at [email protected]. We will attempt to resolve the Dispute informally within thirty (30) days of receiving your notice. If the Dispute is not resolved within that period, either party may proceed to binding arbitration as described below.

12.2 Binding Arbitration

YOU AND PIZZA FACTORY AGREE THAT ANY UNRESOLVED DISPUTE SHALL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION RATHER THAN IN COURT, EXCEPT AS OTHERWISE PROVIDED HEREIN. Arbitration shall be conducted by a recognized arbitration provider, such as the American Arbitration Association (AAA), under its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall take place in the United States, in a location that is reasonably convenient for both parties, or via telephone or videoconference where permitted. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive your right to participate in a class action lawsuit or class-wide arbitration.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes that qualify under applicable small claims court rules. Additionally, either party may seek emergency equitable relief in a court of law to prevent irreparable harm pending the outcome of arbitration.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Factory. These links are provided for your convenience only. We have no control over the content, privacy policies, or practices of any third-party website and assume no responsibility for their content or conduct.

We encourage you to review the terms and privacy policies of any third-party website you visit. Your use of third-party websites is at your own risk and subject to the terms and conditions of those websites.

We may also engage third-party service providers to assist in operating our Website, processing payments, facilitating deliveries, or performing other business functions. These providers may have access to your personal information solely for the purpose of performing services on our behalf and are contractually bound to maintain its confidentiality.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or maintain an account with us. We may terminate or suspend your access to our Website and services, with or without cause and with or without notice, at our sole discretion, including but not limited to the following circumstances:

• Violation of any provision of these Terms;
• Engaging in fraudulent, abusive, or illegal activities;
• Failure to pay amounts due;
• Extended periods of inactivity;
• Business closure, merger, or discontinuation of services;
• Requests from law enforcement or regulatory authorities.

Upon termination, your right to access and use our Website and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, dispute resolution provisions, and governing law provisions.

If you wish to terminate your account, you may contact us at [email protected] with a request for account deletion. Account deletion requests will be processed within a reasonable time, subject to our data retention obligations under applicable law.

15. Changes to These Terms

Pizza Factory reserves the right to modify, update, or replace these Terms of Service at any time, in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. We may also, at our discretion, provide additional notice through email notification to registered users, a banner or pop-up on our Website, or other reasonable means of notification.

Your continued use of our Website or services following the posting of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately cease using our Website and services and, if applicable, request deletion of your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at pizzafactory-meal.click.

16. Privacy Policy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, share, and protect your personal information in accordance with applicable law, including the federal requirements established under the FTC Act and applicable state privacy laws.

If your state of residence provides specific privacy rights — such as the right to know, the right to delete, or the right to opt out of the sale of personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), or similar state-level privacy legislation — those rights will be honored as described in our Privacy Policy.

By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.

17. Force Majeure

Pizza Factory shall not be liable for any delay or failure to perform our obligations under these Terms to the extent such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government restrictions, civil unrest, supply chain disruptions, labor strikes, power outages, internet service provider failures, or other events constituting force majeure.

In the event of a force majeure event, we will use commercially reasonable efforts to resume performance as soon as practicable and will communicate relevant updates to affected customers through our Website or registered email addresses.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms published on our Website, constitute the entire agreement between you and Pizza Factory with respect to your use of our Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.

No waiver by Pizza Factory of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, or a waiver of any other term or condition. Any failure by Pizza Factory to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, unenforceable, or contrary to public policy, such provision shall be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.

In such cases, the severed provision shall be modified to the minimum extent necessary to make it enforceable while preserving the original intent of the parties, or if modification is not possible, the provision shall be deleted entirely, and the remaining Terms shall continue in full force and effect.

The invalidity of any provision under the laws of one jurisdiction shall not render such provision invalid under the laws of any other jurisdiction.

20. Accessibility

Pizza Factory is committed to making our Website accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to the extent reasonably practicable. If you experience any difficulties accessing our Website or require assistance placing an order due to a disability, please contact us at [email protected] and we will make reasonable accommodations to assist you.

21. Children's Use

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in violation of the Children's Online Privacy Protection Act (COPPA). If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately at [email protected] so that we may take appropriate steps to delete such information.

Users between the ages of 13 and 17 may only use our services with the consent and supervision of a parent or legal guardian, who accepts responsibility for ensuring compliance with these Terms.

22. Contact Information

If you have any questions, concerns, or requests relating to these Terms of Service, or if you wish to report a violation, please contact us using the information below:

We will make every effort to respond to your inquiries within five (5) business days. For urgent matters related to food safety, allergic reactions, or ongoing delivery issues, please prioritize email communication to ensure timely resolution.